Refund policy
The Buyer has a legal period of fourteen (14) days to return, at his expense, the Product(s) he ordered, provided that the products have not been damaged or used, and that their packaging (packages and cellophane cases) are intact. This period runs from the day of delivery of the order. The Product(s) shall be returned in its (their) original packaging, condition and wrapping, the package not having been opened, and accompanied by the stub appearing at the bottom of the invoice or the delivery slip, to the following address TERRAKÉ - 116bis Avenue des Champs-Élysées 75008 Paris FRANCE.
If the above conditions are met, TERRAKÉ will refund to the Buyer, within thirty (30) days, the sums corresponding to the products acquired by him.
TERRAKÉ does not accept packages with postage due.
Any risk related to the return of the product(s) is the responsibility of the User.
It is however specified that the shipping costs are borne by TERRAKÉ in the case where the decision to return is the result of an error by TERRAKÉ (Product(s) not conform).
If the above conditions are met, TERRAKÉ will refund to the Buyer, within thirty (30) days, the sums corresponding to the products acquired by him.
TERRAKÉ does not accept packages with postage due.
Any risk related to the return of the product(s) is the responsibility of the User.
It is however specified that the shipping costs are borne by TERRAKÉ in the case where the decision to return is the result of an error by TERRAKÉ (Product(s) not conform).